Privacy Policy

Bold Baking Nation respects your privacy. This Privacy Policy explains what personal data we collect when you use our website and services, why we collect it, how we use and share it, and the choices you have.

This policy applies to visitors browsing recipes and blogs, customers purchasing workshops, class recordings, bakery products, or gift cards, and users who create an account, subscribe to our newsletter, or contact us through our forms.

By using our website, you agree to this Privacy Policy. If you do not agree, please do not use our services.

Information you provide may include:

• Account sign-up / login: name, email address, Indian mobile number
• Guest checkout: name, email, mobile number
• Bakery orders: delivery name, phone, address, city, pincode, landmark; optional cake message, packaging notes, and special requirements
• Workshop booking: booking details and optional “how did you hear about us”
• Recording purchase: purchase and access details tied to your account
• Gift cards: recipient name and email, personal message, purchaser details
• Newsletter: email address and the page you subscribed from
• Contact forms: name, email, message, and fields depending on form type
• Account profile: saved delivery address (optional)

Information collected automatically may include:

• Device and usage data: IP address, browser type, pages visited, referring URL
• Cookies: see Section 8
• Payment status from PayU — we do not store your full card, UPI PIN, or net banking credentials

We do not knowingly collect sensitive personal data unless you voluntarily include it in a message to us (for example, allergy information in an order note).

We use personal data to provide and fulfil orders, manage your account and wallet, send transactional emails (OTP codes, confirmations, entry passes, order updates, recording access, gift card delivery), process payments, deliver baked goods, grant workshop and recording access, respond to enquiries, improve our website, prevent fraud, and comply with legal obligations.

We send only transactional and service-related emails in connection with your orders and account. We do not send promotional or marketing emails to customers based on purchase history. Our newsletter is separate and only sent where you have opted in.

We do not sell your personal data. We share data only with service providers that help us operate the site:

Delivery partners and workshop venues may receive the minimum information needed to fulfil your order or admit you to an event.

We use reasonable technical and organisational measures to protect your data, including HTTPS encryption, secure session cookies, and access controls. No method of transmission over the internet is completely secure.

Our services are intended for users aged 18 and over. We do not knowingly collect personal data from anyone under 18. Contact us if you believe a child has provided personal data.

• customer_session — keeps you logged in (HTTP-only, approximately 30 days)
• bbn_utm — marketing attribution for approximately 30 days
• Google Analytics cookies (if enabled) — see Google’s privacy policy

You can control cookies through your browser settings. Blocking essential cookies may prevent login and checkout.

Depending on applicable law, you may have the right to access, correct, or request deletion of your personal data, withdraw consent (for example, newsletter subscription), or lodge a grievance with us.

To exercise your rights, email helloboldbakingnation@gmail.com with the subject line “Privacy Request” and enough detail for us to verify your identity.

Grievance officer:

• Name: Chef Ashwini Jain
• Email: helloboldbakingnation@gmail.com
• Phone: +91 8800625048
• Address: Sector 81, Faridabad, Haryana, India

We aim to acknowledge grievances within 7 days and resolve them within 30 days, or inform you if more time is needed.

Our operations are based in India. Your data may be processed in India and in countries where our service providers operate.

Our website includes links to external sites (affiliate shop products, social media, partner websites). We are not responsible for their privacy practices.

We may update this Privacy Policy from time to time. The “Last updated” date at the top will change. Continued use after changes constitutes acceptance.

• Bold Baking Nation
• Email: helloboldbakingnation@gmail.com
• Phone: +91 8800625048
• Address: Sector 81, Faridabad, Haryana, India